Roles and Responsibilities :
- Provide Level 1 (L1) and Level 2 (L2) production support to resolve customer issues related to software products.
- Troubleshoot and resolve technical problems using various tools and techniques.
- Collaborate with cross-functional teams to identify root causes of issues and implement solutions.
- Document resolutions to knowledge base for future reference.
Job Requirements :
- 2-3 years of experience in IT services & consulting industry.
- Solid understanding of incident management processes and procedures.
- Proficiency in providing high-quality production support for complex systems.
📌 Support Engineer (Bengaluru)
🏢 Virtusa
📍 Bengaluru
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