- Role:
Customer Success Engineer (Remote)
- Location:
Remote (Work from Anywhere)
- Job Type:
Full-Time
- Payout:
Competitive, based on experience
Role Overview:
We are hiring for one of our clients, seeking a Customer Success Manager (LatAm) to work on a full-time basis. The role involves ensuring talent using the platform have a seamless experience from application to payment. Candidates must currently reside in Latin America to be considered.
Key Responsibilities:
• Investigate talent-reported issues end-to-end by reproducing bugs, identifying root causes, and distinguishing between UX friction, edge cases, and system defects.
• Debug across the AI and SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
• Triage issues with sound judgment, escalating true engineering problems while resolving others through configuration, prompt refinement, or clear user guidance.
• Surface systemic patterns and product risks to engineering and product leadership to improve platform reliability.
• Create clear documentation and runbooks to reduce repeat issues and accelerate resolution speed.
• Communicate with precision, professionalism, and empathy in all interactions with talent.
Required Skills & Qualifications:
• Experience triaging and resolving issues in SaaS platforms with a focus on user experience.
• Proficiency in debugging modern web applications using telemetry, logs, and network analysis tools.
• Strong technical understanding of AI-driven platforms and their operational challenges.
• Ability to write precise, skilled, and empathetic responses in native-level English.
• Experience collaborating with engineering teams to identify and resolve systemic issues.
• Familiarity with database queries and structured data analysis to diagnose production behavior.
• Knowledge of UX principles to differentiate between user friction and technical defects.
• Strong documentation skills to create runb
📌 Customer Success Engineer (India)
🏢 Hired
📍 India