Job description :

Urgent Hiring

Title : Order Management

Order Management/CSR – Detailed Roles & Responsibilities (Aligned with GCO-Regional CCC Model) 1. Order Booking & Validation Review and validate Purchase orders (PO/PA) against approved Quotes and contracts. Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements. Serve as first point of contact for order-related clarifications. 2. Order Corrections & Amendments Assess impact of change requests on orders, licenses, and invoices. Execute approved corrections in Salesforce, and Oracle Cloud. Coordinate escalations with Sales, Finance, and IT as required. 3. License Execution & Delivery Generate and validate software licenses using accuracy of entitlement parameters and successful customer delivery. Generate temporary licenses based on justified business needs, strictly following official Licensing guidelines, approval processes, and compliance requirements. Track and manage software and license delivery status across systems,



including monitoring orchestration progress via the Oracle Cloud Self-Service page to ensure timely delivery. (For: ODE) Monitor delivery statuses (Pending, Completed, Failed) and ensure visibility of delivery progress. (For: ODE) Coordinate with Sales, Licensing, and IT teams to investigate and resolve delivery-related issues. Troubleshoot basic license issues and escalate complex cases. 4. Invoice Readiness & Management Ensure orders are invoicing-ready with correct commercial parameters. Support timely invoice creation and corrections, including credit notes. Ensure VAT/GST and local tax compliance in invoicing. 5. Compliance, Credit & KYC Execution Identify credit holds, extended payment terms, or KYC requirements. Ensure orders are booked only after required approvals are obtained. Coordinate with Credit Analysts and Compliance teams. 6. Stakeholder Coordination & Communication Act as liaison between Global Customer Service, Sales, Finance, IT,

📌 Customer Service Representative (Pune)
🏢 QuessCorp
📍 Pune