Job Summary

We are seeking a customer-focused and motivated BPO Executive to manage customer interactions through phone, email, or chat while delivering exceptional service. The ideal candidate will resolve customer inquiries, process requests efficiently, and maintain accurate records of all interactions. Strong communication skills, problem-solving abilities, and a commitment to meeting quality and performance targets are essential. This role requires a positive attitude, adaptability, and the ability to thrive in a fast-paced, team-oriented setting.

Key Responsibilities:
- Handle inbound and outbound customer calls, emails, or chat inquiries.
- Resolve customer complaints and provide accurate information about products or services.
- Process customer requests, orders, and service updates efficiently.




- Maintain accurate records of customer interactions in the CRM system.
- Follow company policies, processes, and quality standards.
- Meet individual and team performance metrics, including productivity, quality, and customer satisfaction.
- Escalate complex issues to the appropriate department when necessary.
- Build positive relationships with customers through professional and courteous communication.
- Stay updated on company products, services, and procedures.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 BPO Executive (Pune)
🏢 Bright Path Solutions
📍 Pune