SER-SL Functional Analyst - Oracle Americas

At Johnson Controls, we help customers create smarter, healthier, and more sustainable buildings through technology, service, and operational excellence. In this role, you will support Oracle Fusion processes that help service teams deliver reliable outcomes and respond effectively to business needs across the Americas.
Role Overview

We are looking for a Functional Analyst with 4-6 years of experience to support Oracle Fusion Service Logistics initiatives. You will work closely with business users, functional teams, and technical partners to analyze requirements, improve service processes, support testing and issue resolution, and help ensure reliable operations after deployment.
Key Responsibilities
- Gather and analyze business requirements for Oracle Fusion Service Logistics and related service processes.
- Translate functional needs into clear process designs, solution recommendations, and support documentation.
- Support system configuration validation, functional testing, user acceptance testing, and defect triage.




- Partner with business stakeholders and technical teams to resolve issues and improve end-to-end process flow.
- Monitor post-go-live performance and help stabilize solutions through issue analysis and corrective actions.
- Document functional requirements, process flows, test scenarios, and knowledge-transfer materials.
- Support ongoing improvements that strengthen service delivery, reliability, and user experience.
How You Will Do It
- Stay close to the work by understanding the real service logistics process end to end and removing obstacles for users.
- Own outcomes with accountability by following issues through to closure, protecting data integrity, and escalating risks early.
- Improve every day through root-cause analysis, candid problem-solving, and practical process enhancements.
- Win as one team by collaborating with functional, technical, and business partners and respecting diverse perspect

📌 SER-SL Functional Analyst (Bengaluru)
🏢 Johnson Controls
📍 Bengaluru