As a
Territory Service Manager
, you will be responsible for strengthening customer engagement and delivering an exceptional ownership experience across the dealer network. You will work closely with dealerships and Authorized Service Centres (ASCs) to drive service excellence, increase adoption of value-added services, and improve service business performance. The role focuses on enhancing customer satisfaction, implementing operational excellence through a balanced performance approach, and providing field-based product support by capturing customer feedback and driving timely implementation of product improvements and technical countermeasures.

Key Responsibilities:

Drive Service Business Growth
- Partner with dealerships to improve service revenue and workshop profitability.
- Drive customer retention through free and paid service campaigns.
- Increase adoption of Hero Genuine Parts, Hero Genuine Oil, Annual Maintenance Contracts (AMC), and other value-added services.
- Identify business opportunities and implement initiatives to improve dealership performance.





Deliver an Outstanding Customer Experience
- Improve customer satisfaction and loyalty by driving superior service quality across dealerships.
- Monitor customer experience metrics and implement improvement plans.
- Ensure timely resolution of customer concerns through effective stakeholder collaboration.
- Analyze recurring issues and deploy preventive actions across the dealer network.
- Support field implementation of product improvements and technical countermeasures.

Strengthen Service Operations
- Ensure consistent implementation of service processes, workshop standards, and operational best practices.
- Drive workshop productivity through process compliance and digital service initiatives.
- Improve spare parts availability, inventory management, and repair quality.
- Monitor Pre-Delivery Inspection (PDI), repair quality, and service process adherence.

Warranty & Quality Management
- Ensure ti

📌 Territory Manager Service (Kolkata)
🏢 Hero MotoCorp
📍 Kolkata