PURPOSE OF THE ROLE
- Focuses on implementing and maintaining quality management systems
- Enhancing product reliability, customer satisfaction, and operational efficiency
- Delivering high-quality products and ensuring adherence to best practices in quality assurance.
ISO Process Implementation:
- • Develop, implement, and maintain ISO processes (ISO 9001 or relevant standards) across the organization.
- • Conduct regular audits to ensure compliance with ISO standards. • Provide training and guidance to teams on ISO processes and quality management principles. Incoming/Inward Material Inspection:
- • Conduct quality checks on all incoming raw materials to ensure they meet company and regulatory standards.
- • Document and report any discrepancies or non-conforming materials to relevant departments. T
Test certificate and technical documentation:
- • Prepare and maintain detailed test certificates for materials and products.
- • Ensure that all certificates are compliant with industry standards and meet customer requirements.
- • Prepare and maintain Technical Data Sheets (TDS) and Material Safety Data Sheets (MSDS) for products.
- • Ensure accuracy and compliance of the documentation with industry regulations.
Product Testing:
- • Conduct regular testing of products to ensure they meet the required quality and performance standards.
- • Implement and oversee lab testing procedures to monitor product reliability and durability.
Customer Complaint Handling:
- Handle customer complaints related to product quality, investigating root causes and providing timely resolutions.
- Develop corrective and preventive action plans (CAPA) to avoid recurrence of issues.
- Communicate with customers and internal teams to resolve quality-related concerns.
Compliance and Reporting:
- Ensure compliance with all quality standards, health & safety regulations, and environmental laws.
- Maintain comprehensive records of quality control activities, audits, a