Company Description
Mahindra Group, founded in 1945, is one of the largest and most respected multinational business federations, employing over 324,000 people across more than 100 countries. The Group holds leading positions in farm equipment, utility vehicles, information technology, and financial services in India, and is the world’s largest tractor company by volume. Mahindra operates in over 20 industries, including renewable energy, agriculture, logistics, hospitality, and real estate, with a turnover exceeding US $25 billion. With a strong focus on ESG leadership, rural prosperity, and enhanced urban living, Mahindra aims to drive positive change for communities and stakeholders under its “Rise” philosophy. Candidates can explore more about the Group and its updates through its website and official social channels.

Role Description
The Customer Care Technician is a full-time, in office role based in Uttar Pradesh, India. This role involves handling customer inquiries and concerns, providing technical support for products and services,



and ensuring timely resolution of issues. The technician will document customer interactions, update service records, and coordinate with internal teams to address technical or service-related problems. Daily responsibilities include troubleshooting basic technical issues, guiding customers through solutions, and escalating complex cases as needed. The role also requires maintaining a high level of customer satisfaction, adhering to company standards and processes, and contributing feedback to improve service quality.

Qualifications
- Strong customer service and communication skills, with the ability to handle inquiries courteously and clearly.
- Basic technical aptitude in automotive or related products, with the ability to learn diagnostic procedures and service workflows.
- Problem-solving and analytical skills to identify issues, propose solutions, and follow through to resolution.
- Organizational skills for managing record

📌 CUSTOMER CARE TECHNICIAN (Uttar Pradesh)
🏢 Mahindra And Mahinda Limited.Tractor Division
📍 Uttar Pradesh