Location: Remote

Employment Type: Full time

Key Responsibilities
- Serve as the primary contact for patients via phone, email , chat, SMS, and patient portal.
- Conduct patient intake, collect clinical and administrative information, and guide patients through onboarding processes.
- Manage appointment scheduling, confirmations, reminders, and follow-ups.
- Assist with insurance verification, authorizations, and administrative support for clinical teams.
- Maintain HIPAA-compliant documentation in EHR, CRM, and other systems.

Requirements
- Minimum 1 year of experience in medical offices, patient access, virtual assistance, or healthcare operations.
- Medical or social service professional background preferred (doctors, Nurses, Social Workers, Behavioral Health Specialists, Psychometricians, Psychologists, and other social service practitioners encouraged).
- Excellent English communication skills with professional phone presence; prior experience calling medical offices, healthcare settings, or handling B2B outbound calls.
- Detail check:



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- HIPAA compliance experience and familiarity with EHRs, scheduling platforms, patient portals, and telehealth systems.
- Reliable home office setup (quiet environment, PC, headset, high-speed internet) and ability to work during U.S. daytime hours.

Work Schedule
- Full-time remote work.
- Must be available during U.S. daytime hours.

Bonus if you’ve worked with US clinic and use GHL

How to Apply

Submit your resume and a brief cover letter highlighting your experience in patient engagement, scheduling, and professional outreach.

Applicants are required to submit a video introduction. The video must explain why they are a great fit for the role, highlighting relevant experience, skills, and qualifications. - Not generic video please (priority)

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