About The Company
Advait Techserve is a leading provider of cutting-edge technology solutions specializing in US banking and ATM operations. Committed to delivering exceptional customer service and operational excellence, we serve a diverse client base across multiple regions. Our company prides itself on fostering a dynamic and inclusive work environment that encourages growth, learning, and professional development. With a focus on leveraging cutting-edge technology and best practices, Advait Techserve aims to streamline banking and ATM processes, ensuring our clients receive reliable and efficient service at all times.

About The Role
We are seeking enthusiastic and dedicated individuals to join our team as Call Center Agents. This entry-level position is ideal for freshers looking to start their career in the customer service and banking operations domain. As a Call Center Agent at Advait Techserve, you will play a vital role in providing first-level support to clients and Field Service Technicians. Your primary responsibilities will include handling service requests,



updating service tickets, and ensuring timely communication between clients and technical teams. The role offers a unique opportunity to develop strong communication and troubleshooting skills in a fast-paced environment, contributing directly to customer satisfaction and operational efficiency.

Qualifications
- High school diploma or equivalent
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Office applications: Windows, Word, Outlook, Excel
- Ability to work in rotational shifts and adapt to varying schedules
- Freshers are encouraged to apply; prior experience is not mandatory

Responsibilities
- Accept and process emails, service requests, and updates from clients or technicians via phone and email, ensuring all information is accurately documented in the database.
- Provide timely updates to customers regarding service status and call completion details, mai

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