Key Responsibilities

1. Guest Experience & Service
- Welcome and assist guests with a warm and professional approach
- Ensure a seamless movie experience across Box Office, F&B;, and Auditorium
- Provide accurate information about movies, timings, offers, and services

2. Customer Handling & Escalation
- Handle guest queries, complaints, and feedback effectively
- Resolve escalations with empathy and quick turnaround
- Ensure guest satisfaction and retention

3. Coordination & Operations
- Coordinate with Box Office, F&B;, Housekeeping, and Security teams
- Ensure smooth service delivery during peak shows and events
- Support daily operations and service flow

4. Premium Guest Handling
- Assist VIP / premium guests and ensure personalized service
- Maintain high hospitality standards and brand image

5. Sales & Upselling
- Promote membership programs, combos, and offers
- Drive F&B; and ticket sales through upselling

6. Compliance & SOPs
- Follow all company SOPs, hygiene, and safety standards




- Ensure grooming and presentation standards

7. Reporting & Administration
- Maintain guest feedback records and reports
- Assist in preparing performance or sales reports

Eligibility Criteria

Education:
- Graduate (Hotel Management / Hospitality preferred)

Experience:
- 23 years in Hospitality / Retail / Aviation / Cinema / Customer Service

Required Skills
- Excellent communication & interpersonal skills
- Strong customer service & problem-solving ability
- Presentable personality with positive attitude
- Ability to handle pressure & work in shifts
- Basic MS Office knowledge

Key Competencies
- Customer Centricity
- Service Excellence
- Team Collaboration
- Conflict Resolution
- Sales Orientation

Working Conditions
- Rotational shifts (including weekends & holidays)
- Quick-paced cinema environment

📌 Guest Relationship Manager (Machilipatnam)
🏢 INOX
📍 Machilipatnam