NA
- ROLE PURPOSE & OBJECTIVE
- Processing all Gold Loan login cases from branches and supporting Gold Loan customers at branch level
- Will do cross sell other product to Gold Loan customers.
- To facilitate Repayment, Renewal, Closer and Fore closer of Gold Loan along with new loan procession at branch level.
- Responsible to maintain process quality & ensures adherence to internal audit standards for Gold Loan.
- Will act as back-up for BOO and CCR at branch and will responsible for their job in their absence (For All branch formats: BB-led, MB-Led, URC and SFB).
- SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
NA
NA
- KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business/ Financials
- Responsible for acquisition of Gold Loan customers from both NTB walk-in and ETB customers at branch level.
- Engagement of Gold Loan customers and responsible for cross sell of other products.
- Support the marketing initiatives designed by products & marketing department for Gold Loan.
- Assess the market potential/trend and give feedback on product modification and current product development to the product teams
- Share insights on competitor products to the product team.
- Responsible for the overall cross sell target assigned to him for other products.
Customer
- Ensure customers and branch team to be educated about the Gold Loan product offered.
- Marketing & branding of Gold Loan to be done at branch level
- Resolve customer queries/grievances at branch level (pertaining to Gold Loan)
Internal Process
- Oversee and facilitate collection of documents for Gold Loan processing.
- Ensure the proper handling of Gold ornaments as per policy standards.
- Responsible to ensure the storage of Gold ornaments in safe vault after loan processing.
- Handle the relationship with G
📌 Officer-Assets Desk (Latur)
🏢 Ujjivan Small Finance Bank
📍 Latur
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