Company Description
Afstand Education is an online education provider focused on supporting both students and working professionals in advancing their careers. The organization offers carefully designed programs that emphasize practical skills and real-world experience aligned with evolving industry needs. Learners receive personalized guidance from application through ongoing career support, creating a collaborative and supportive environment. Afstand Education promotes hands-on learning and facilitates networking with peers, professionals, and mentors to accelerate career growth. The team is dedicated to helping individuals turn their aspirations into achievable educational and professional goals.

Role Description
The Customer Relationship Management Executive will manage the end-to-end experience of learners, from initial inquiry to course completion and beyond. This full time, on-site role is based in Gurugram and involves engaging with prospective and existing learners via phone, email, and in-person interactions to understand their goals and recommend suitable programs.



The role includes tracking learner progress, addressing concerns, and implementing strategies to enhance satisfaction and retention. The executive will collaborate with sales, academic, and support teams to ensure consistent communication and a high-quality service experience. Daily responsibilities also involve maintaining accurate CRM records, analyzing feedback and engagement data, and contributing to initiatives that improve customer experience and drive enrollment growth.

Qualifications
- Strong communication and customer experience skills, with the ability to build trust, clarify program details, and manage expectations.
- Customer retention and sales capabilities, including relationship-building, follow-ups, and converting inquiries into enrollments.
- Analytical skills to interpret CRM data, track engagement trends, and support data-driven decisions to improve processes.
- Comfort usi

📌 Customer Relationship Management Executive (Gurugram)
🏢 AFSTAND EDUCATION
📍 Gurugram