Very Urgent: Sr.Mainframe Engineer / Mainframe Application Support Engineer (L3 Support)

Company: AurumData Solutions

Job Mode: Permanent

Work Location: Knowledge City - Hyderabad

Work Type: Work From Office

Experience: 10+ years

Start Date: ASAP

Mandatory: Positive communication skills in English

Key Skills: Mainframe, COBOL, DB2, SQL, JCL, AI/ML, python/Java, ISPW/ISPF, TOPAZ Workbench , VSAM, CICS, ServiceNow, Github, 24x7 Production Support , Application support etc..

Job Description: Mainframe Production Supporting Lead:

We are looking for an experienced and highly motivated L3 Support Engineer with strong expertise in COBOL and Mainframe technologies to support our Motion client engagement. The ideal candidate should possess excellent analytical and troubleshooting skills, hands-on experience with modern AI-enabled tools, and the ability to collaborate effectively with global teams.

Key Responsibilities
- Provide Level 3 production support for Mainframe applications and critical business processes.
- Analyze, troubleshoot,



and resolve complex incidents within agreed SLAs.
- Perform root cause analysis and implement permanent fixes for recurring issues.
- Support incident, problem, and change management activities.
- Participate in production deployments and post-deployment validations.
- Collaborate with cross-functional teams across multiple geographies to ensure service stability.
- Review application logs, identify defects, and coordinate with development teams for resolutions.
- Drive continuous improvement initiatives to enhance operational efficiency.
- Prepare and maintain support documentation, knowledge articles, and operational procedures.
- Mentor junior team members and facilitate effective knowledge transfer sessions.
- Engage with client stakeholders and provide timely communication on incidents and resolutions.
- Leverage AI-powered tools to improve productivity, analysis, documentation, and support processes.

Mandatory Skills

Mainframe

📌 Mainframe Developer (Hyderabad)
🏢 AURUM DATA SOLUTIONS
📍 Hyderabad