Branch Manager- Client Servicing (New Delhi)

Branch Manager- Client Servicing (New Delhi)

20 Aug
|
Tradeindia
|
New Delhi

20 Aug

Tradeindia

New Delhi

We, Trade India, Infocom Network Pvt. Ltd., is one of the largest and oldest B2B E- Commerce platforms that connects buyers and suppliers to create a customer driven global value chain of MSME's. Our Organization boast a substantial presence across India with thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market and our dedicated team comprising of highly skilled over 1600+ professionals, is the driving force behind our success.

Branch Leadership & Business Growth
- Recruit, train, and develop a high-performing sales and servicing team at the branch level.
- Drive branch-level growth and profitability by planning and executing business strategies.
- Ensure achievement of sales, renewals, and retention targets assigned by management.
- Identify opportunities for upselling, cross-selling, and account expansion with existing clients.
- Represent the company at key client meetings and industry interactions.

Client Servicing & Key Account Management




- Build and maintain strong, long-term relationships with key clients in the region.
- Act as an escalation point for high-value or critical accounts to ensure resolution and satisfaction.
- Monitor client usage and proactively identify risks of churn, taking preventive measures.
- Conduct periodic review meetings with clients to reinforce value delivery and strengthen partnerships.
- Promote adoption of new services, features, or offerings to maximize client value.

Team Leadership & Development
- Lead, coach, and motivate the branch team through field training, regular feedback, and performance reviews.
- Set explicit goals for team members and ensure alignment with organizational objectives.
- Foster a culture of accountability, customer focus, and continuous improvement.
- Provide ongoing guidance to improve sales effectiveness, negotiation skills, and client engagement.

Operations & Reporting
- Oversee sc

📌 Branch Manager- Client Servicing (New Delhi)
🏢 Tradeindia
📍 New Delhi

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