Key Responsibilities
- Handle and resolve customer support tickets through the admin panel.
- Provide prompt and skilled customer support via WhatsApp chats.
- Monitor and track the status of all services, ensuring timely identification of working and non-working services.
- Verify customer payments across payment gateways and company accounts.
- Monitor payment gateway connectivity, transaction status, refunds, and chargebacks.
- Coordinate with service providers through WhatsApp for issue resolution and service updates.
- Monitor and maintain fund balances across all provider panels.
- Analyse customer demand and recommend new services for addition to the panel.
- Maintain accurate customer records, account details, and login credentials while ensuring data confidentiality.
- Escalate technical or operational issues to the appropriate team for timely resolution.