Job Description
Key Responsibilities :
- Greet and welcome guests warmly, ensuring an exceptional first impression.
- Manage reservations, waitlists, and table allocations efficiently.
- Escort guests to their tables, present menus, and coordinate with the service team.
- Handle guest inquiries, special requests, and complaints courteously and professionally.
- Maintain the cleanliness and presentation of the reception and waiting area.
- Coordinate with restaurant operations to ensure smooth table turnover and guest flow.
- Uphold Della Resorts' grooming, hospitality, and service standards at all times.
- Ensure a memorable dining experience by delivering personalized guest service.
Job Expectations
- Experience in Fine Dining, Pan Asian, or Specialty Restaurants will be preferred.
- Excellent communication skills in English and Hindi; knowledge of Marathi or other foreign languages is an added advantage.
- Pleasing personality with excellent grooming and interpersonal skills.
- Solid guest service orientation with the ability to handle VIP guests and high-volume operations.
- Familiarity with reservation systems (e.g., SevenRooms, OpenTable, POS-integrated reservation systems) is an added advantage.
- Willingness to work rotational shifts, weekends, and public holidays.
- Candidates from luxury hospitality brands will be preferred.
Minimum Qualification
Graduate or Diploma in Hotel Management, Hospitality, or a related field.
Minimum Job Experience
1–3 years of experience as a Hostess in a luxury hotel, resort, or specialty restaurant.