This position is mainly responsible for handling the day-to-day RMA receiving activities.

Job Summary
- This position is mainly responsible for handling the day-to-day RMA receiving activities.

Essential Duties And Responsibilities
- Handle the day-to-day RMA Receiving activities
- Maintain daily productivity/workflow reports
- Work with customer and vendors regarding returns or DOA’s / warranty exchanges
- Collaborate with vendors/manufactures to obtain Return Merchandise Authorizations
- Negotiate with vendor/manufactures on call tags and waiving restocking fees
- Resolve difficult issues related to miss/lost/damage with our vendors/manufactures
- Responsible for scanning all return merchandise authorization documents to the company server
- Follow up and resolve issues related to purchase and sales orders as well as return purchase and return orders
- Maintain, review and update process documentation on a regular basis; Creating new documents as required
- Collaborate with various internal departments and offices on RMA returns and credits





Other duties assigned as needed

Skills And Abilities
- Communicate and interact with internal employees, clients and colleagues in a skilled and timely manner
- Self-starter capable of working independently and ensuring to meet deadlines
- Excellent communication and interpersonal skills, both verbal and written
- Ability to balance multiple tasks with changing priorities
- Excellent structured problem-solving skills
- Demonstrate time management skills with attention to detail
- Ability to exercise solid judgment with sound problem-solving and decision-making skills
- Proficiency in Microsoft Office applications (Word, Excel, Outlook)

Education And/or Experience
- Minimum High School Diploma or equivalent
- Minimum 1-2 years’ experience in logistics and/or customer service preferably in AV/Video Teleconferencing, Construction, Telecommunications or related field
- Experience operating in a multi-state and/or complex

📌 RMA Coordinator (Gurugram)
🏢 AVI-SPL India
📍 Gurugram