Greetings from KVC CONSULTANTS LTD

Hiring for an MNC in Bangalore /Pune Location for International Customer Support Profile.

Skills: International Customer Support - Voice / Blended

Experience: 0-5 Years

Qualification: Graduates (Fresher/Exp)both can apply

FRESHERS -- Rs 3.00 TO RS 3.90 LPA (For Voice Process)

FOR EXP CANDIDATES --SALARY -- Rs 3.90 LPA -- Rs 6.50 LPA

Job Description:
- Managing all customer interactions through calls, emails and chat in a timely and professional manner within an agreed service level.
- Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to get it right first time and avoid repeat calls/follow up/corrective actions and billing accuracy targets.
- Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion.





• Understand and interpret customer contracts into day-to-day processes and utilize that knowledge in handling requests.
- Engage with key stakeholders over the phone, via e-mail or face to face when requested, building and developing relationships with these customers and partners.
- Flexibility to cross-train and support with other complexities in the wider business area.
- Assist with any other key tasks as requested.
- Ability to adapt to and thrive in a fast-paced, agile environment.
- Communicate clearly and professionally both verbally and in writing.
- Problem-solving skills, including questioning and diagnostic abilities.
- Demonstrate an ability to develop and maintain a network of contacts internally and externally.

• Understanding of customer contracts and delivery expectations.

• Effective listening skills and excellent attention to detail.
- Decision Making: Decisions are mainly based on policy, process and published business rules and pre-set investment levels, but agent is empowered

📌 Freshers / Exp --International Voice Process @ Banglore (Bengaluru)
🏢 KVC Consultants
📍 Bengaluru