20 Aug
|
Kanary Staffing
|
Bengaluru
20 Aug
Kanary Staffing
Bengaluru
Role & responsibilities
24/7 rotational model.
ITIL frameworks (Incident, Problem,
Change, and Release Management) and proficiency in ITSM ticketing systems
such as Jira and ServiceNow.
Advanced experience managing service delivery
workflows using ServiceNow and expertise in technical document management
using Confluence.
Strong ability to conduct complex Root Cause Analysis (RCA)
and translate technical issues for diverse audiences.
Intermediate experience managing
application health and performance using tools like Recent Relic, Dynatrace, or
Grafana, Zenduty.
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📌 Incident Manager (Bengaluru)
🏢 Kanary Staffing
📍 Bengaluru