Department:
SaaS

Location:
Bengaluru

Description
Regularly works on cases of medium complexity while also gaining exposure to more complicated issues within the team. Has mastered most basic job duties. Employees are still occasionally directed in several aspects of their work by management. However, more straightforward cases are accomplished without assistance. General proficiency with tools, systems, and procedures required to accomplish the job has been acquired and demonstrated on a regular basis. May need to consult with senior team members or technical support team on more complicated issues.

A Typical Day In The Life Includes
- Provide courteous customer service in an accurate and timely manner per existing procedures and publish KPI benchmarks.
- Provide product support by responding to incidents, interpreting queries and problems, examining data and error logs, and utilizing all available support material and tools to resolve the problem successfully.




- Develop and maintain effective customer communications by managing the customers’ expectations through use of negotiation, persuasion, diplomacy and explicit communication, ensuring customer satisfaction and customer retention.
- Generate hardware parts orders ensuring that properly configured part requests are forwarded to the Infor Parts department
- Provide application support to customer accounts for Infor products, specifically for Infor Restaurant Point of Sale product

Basic Qualifications
- Advanced problem solving and analytic skills.
- Ability to work as a self-starter researching both problem and solutions from available documentation and resources.
- Good writing and editing skills; excellent communication skills.
- Interpersonal and customer service/orientation skills.
- Organizational skills required to ensure the most effective and timely delivery of service to clients.
- Solid PC skills with knowledge of various software applications used for testing, troubleshooting and call logging.
- Work

📌 Product Support Analyst (Bengaluru)
🏢 Infor
📍 Bengaluru