Looking for a Agile Operations Manager for a Tech platform based out of Mumbai

Job Responsibilities:
- Lead and oversee the operations team, ensuring efficiency, productivity, and service excellence.
- Manage end-to-end business operations, optimising workflows while ensuring strict adherence to SOPs.
- Foster cross-functional collaboration with product, tech, legal, and client teams to align business objectives.
- Develop and implement strategies to enhance operational efficiency, scalability, and overall business performance.
- Establish and monitor key performance metrics, analyse trends, and drive continuous improvement initiatives.
- Ensure compliance with legal, regulatory, and industry standards within the ODR ecosystem.
- Streamline processes to enhance process efficiency and stakeholder satisfaction.
- Act as a liaison between enterprise stakeholders, ensuring seamless coordination and execution of business strategies.




- Identify operational challenges and proactively implement solutions to drive innovation and process excellence.

Skills/Qualifications
- Candidate must have a Bachelor's or Master’s degree in Law, Business Administration, Operations Management, or a related field.
- Experience in legal tech, fintech, Insurance, or Banking industry is preferred
- Minimum 8+ years of operations experience, including experience in team management
- Must demonstrate the ability to handle confidential information with discretion.
- Strong understanding of SOPs, workflow automation, and operational efficiency strategies.
- Proficient in software (like MS Office, G Workspace).
- Excellent written and verbal communication and negotiation skills.
- Enterprising, resilient, perseverant and ‘never give up’ attitude.

📌 Senior Operations Manager (Colaba)
🏢 CeeQ
📍 Colaba