About Company:
VeeFly is one of the fastest-growing bootstrapped startups in the Ad-tech and Creator-tech domain. Our journey is a masterclass in organic scale: we’ve grown from a 2-person founding team to a 70+ strong global workforce by building products that people actually want.
To date, we’ve helped over 56,000+ global creators gain traction, powering an incredible 6.9B+ views. But we are just getting started. We are transitioning from a high-growth startup to an AI-first powerhouse.
At VeeFly, you get the best of both worlds: the financial stability of a profitable, bootstrapped business and the intellectual challenge of a cutting-edge AI lab. Link: www.veefly.in
Job Summary:
At VeeFly, we don’t believe in retrospective quality checks that tell us what went wrong last week. We believe in active, real-time quality engineering.
We are looking for a high-energy, high-impact
Quality Lead
to own the floor for our Sales and Support wings. In this role, you will be the ultimate gatekeeper of our service excellence and the performance engine for our team.
Your mission is to ensure our Customer Success specialists deliver elite, world-class service to our big-ticket global clients while turning every interaction into a strategic, revenue-generating prospect.
If you are a seasoned QA leader who loves being on the floor, diving deep into data, and using sharp, real-time coaching to fix performance gaps the moment they happen, this is your next breakthrough role.
Key Responsibilities:
- Real-Time Quality Engineering:
Conduct rigorous, high-frequency audits of sales calls and service interactions to maintain "Elite" standards. You don't just log errors—you optimize sales scripts and workflows on the fly to maximize retention and conversion.
- On-the-Spot Coaching:
Act as the heartbeat of the shift. You don't wait for weekly 1-on-1s; you provide immediate, real-time course correction and tactical coaching to specialists right after a call ends.
- Mastery & Mentor
📌 Quality Assurance Lead (Mumbai)
🏢 VeeFly
📍 Mumbai