We are looking for an experienced and performance-driven Regional Service Head to oversee and manage after-sales service operations across multiple JCB dealership branches within the assigned region. The ideal candidate will be responsible for driving service excellence, improving machine uptime, enhancing customer satisfaction, ensuring operational efficiency, and achieving regional service revenue and profitability targets.

The successful candidate should possess solid leadership, technical expertise, and the ability to manage geographically dispersed service teams while maintaining JCB service standards.

Key Responsibilities
- Lead and manage service operations across multiple dealership branches within the assigned region.
- Achieve regional service revenue, labour sales, warranty, and profitability targets.
- Monitor and improve workshop productivity, technician utilisation, and service efficiency.
- Ensure timely execution of preventive maintenance, breakdown support, and field service activities.




- Drive customer satisfaction by ensuring prompt response and effective resolution of customer complaints.
- Monitor key service KPIs including machine uptime, turnaround time (TAT), first-time fix rate, warranty performance, and repeat repair reduction.
- Lead, mentor, and develop Branch Service Managers, Workshop Managers, Service Engineers, and Technicians.
- Conduct regular branch audits to ensure compliance with JCB service standards, SOPs, safety policies, and statutory regulations.
- Coordinate with OEM technical teams on product campaigns, technical escalations, warranty approvals, and service improvements.
- Oversee warranty claim processing and ensure timely submission and closure.
- Support the Spare Parts department to ensure availability of critical parts for faster service turnaround.
- Analyse regional service performance through MIS reports and implement continuous improvement initiatives.
- Develop annual service business plans and identify opport

📌 Regional Service Head (Kochi)
🏢 Sujas Kitchen
📍 Kochi