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Become our next FutureStarter
Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary
Customer Support Engineer (OEM Support)
Country/Region: IN
Location:
Lucknow, UP, IN, 225123
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Req ID 89663 | Lucknow, India, ZF Commercial Vehicle Control Systems India Limited
Job Description
About th team :
ZF's Commercial Vehicle Solutions (CVS) division helps shaping the future of commercial transportation ecosystems. Our mission is to be the preferred global technology partner for the commercial vehicle industry. CVS Division is supported employees working at 61 locations in 28 countries.
What you can look forward to as Customer Support Engineer (OEM Support) :
Customer Relationship Management
Serve as the primary interface for OEM customers, building solid relationships with quality, production, and procurement teams while representing ZFCVS and ensuring effective communication and escalation of concerns.
Quality & Field Issue Management
Manage customer complaints and field failures through structured root cause analysis, driving containment, corrective and preventive actions, and ensuring timely closure with customer satisfaction.
Production & Supplier Coordination
Coordinate with internal functions and suppliers to investigate quality issues, implement corrective actions, and ensure effective resolution across manufacturing locations.
OEM Support Activities
Support OEMs through regular reviews, line issue resolution, containment actions, monitoring of quality KPIs (PPM, rejections, warranty), and timely reporting.
Documentation & Reporting
Prepare and maintain quality documentat
📌 Customer Support Engineer (Lucknow)
🏢 ZF
📍 Lucknow