Position: Executive – Collection

Department: Collection

Location: Barrackpore

Employment Type: Full-Time

CTC: ₹17,000 – ₹20,000 per month

Job Summary

We are looking for a dedicated and result-oriented Executive – Collection to manage customer payment follow-ups, recover outstanding dues, and maintain healthy customer relationships through effective communication. The ideal candidate should possess solid negotiation skills, customer handling abilities, and a target-driven approach while ensuring timely collections.

Key Responsibilities
- - Contact customers through calls to follow up on pending payments.
- Remind customers of payment due dates and resolve payment-related queries.
- Negotiate repayment schedules wherever applicable.
- Ensure timely collection of outstanding payments while maintaining positive customer relationships.
- Maintain accurate records of collection activities, customer interactions, and payment status in CRM/Excel.
- Coordinate with the Sales, Finance, and Operations teams regarding customer accounts.




- Escalate unresolved or high-risk accounts to the reporting manager.
- Achieve daily, weekly, and monthly collection targets.
- Ensure compliance with company policies and collection procedures.

Eligibility
- - Graduate in any discipline (Higher Secondary may also be considered with relevant experience).
- 1-3 years of experience in Collections, Recovery, Customer Support, Tele calling, Banking, Finance, or related fields.
- Freshers with excellent communication skills are encouraged to apply.

Required Skills
- - Excellent verbal communication in English, Hindi, and Bengali.
- Good negotiation and convincing skills.
- Strong customer handling and conflict resolution abilities.
- Basic knowledge of MS Office (Excel, Word).
- Ability to work under targets and deadlines.
- Positive attitude, patience, and willingness to learn.

Preferred Experience

Experience in Collections, Banking, NBFC, FinTech, Insurance, Telecom, BPO, Automobile, E

📌 Executive - Collection (Barrackpore)
🏢 Pointo
📍 Barrackpore