Job Summary

The Sales Coordinator is responsible for supporting the sales team in achieving sales targets by managing administrative tasks, coordinating with customers and internal departments, preparing reports, and ensuring smooth day-to-day operations. The role requires robust communication, organization, and follow-up skills.

Key Responsibilities1. Sales Support & Coordination
- Assist the sales team in preparing quotations, proposals, and sales documents.
- Respond to customer inquiries via phone, email, or in person.
- Coordinate with customers for order confirmation, delivery schedules, and payment follow-ups.
- Maintain and update customer databases and CRM systems.

2. Order Management
- Process sales orders accurately and ensure timely entry into the system.
- Coordinate with production, logistics, and warehouse teams to ensure order dispatch on time.
- Track order status and update customers regularly.

3. Reporting & Documentation
- Prepare daily, weekly, and monthly sales reports.
- Maintain records of sales, invoices, delivery challans, and outstanding payments.




- Assist in preparing sales forecasts and performance dashboards.

4. Customer Service
- Handle customer complaints and route them to the concerned department.
- Build strong relationships with customers to ensure satisfaction and retention.
- Provide after-sales support when required.

5. Internal Coordination
- Coordinate between cross-functional teams—accounts, production, logistics, etc.
- Follow up on pending quotes, payments, and deliveries.
- Support marketing activities such as exhibitions, campaigns, and promotional activities.

Skills & CompetenciesTechnical Skills
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Knowledge of ERP/CRM software (preferred).
- Basic understanding of sales processes.

Soft Skills
- Excellent communication skills (oral & written).
- Strong organizational and multitasking abilities.
- Good problem-solving and follow-up skills.
- Customer-oriented m

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