Industry: Quick Service Restaurant (QSR)
Experience: 2–5 years
Employment Type: Full time
Location: Sukantanagar, Bidhannagar, Sector - IV, Kolkata - 108

Job Summary

We are looking for an experienced and energetic Restaurant Manager to oversee the day-to-day operations of our QSR outlet. The ideal candidate should have strong hands-on experience in restaurant operations, team management, inventory control, customer service, and Petpooja POS.

The candidate will be responsible for ensuring smooth outlet operations, maintaining food and service quality, controlling costs, achieving sales targets, and delivering an excellent customer experience.

Key Responsibilities
- Manage the complete day-to-day operations of the QSR outlet.
- Lead, train, motivate, and manage restaurant staff to maintain high performance and service standards.
- Ensure excellent customer service and guest satisfaction.
- Handle Petpooja POS operations, including order management, billing, KOT, discounts, settlements, reports, and basic troubleshooting.
- Monitor daily sales, cash handling, POS transactions,



and end-of-day closing.
- Maintain proper inventory levels and conduct regular stock checks.
- Monitor food costs, wastage, portion control, and operational expenses.
- Ensure compliance with food safety, hygiene, cleanliness, and restaurant SOPs.
- Coordinate with kitchen and front-of-house teams to ensure timely order preparation and service.
- Manage customer complaints and resolve operational issues effectively.
- Track daily sales and operational KPIs and take corrective actions when required.
- Coordinate with suppliers and ensure timely availability of required raw materials and supplies.
- Ensure proper opening and closing procedures are followed.
- Support promotional activities and initiatives to achieve sales targets.
- Maintain staff attendance, shift schedules, grooming, and discipline.
- Prepare and share daily/weekly operational reports with management.

Required Skills & Exper

📌 Restaurant Manager (Kolkata)
🏢 Urban 24 Foods
📍 Kolkata