Job Title: Resource Manager
Location: Andheri Mumbai - JB Nagar
Department: Delivery and Recruitment
Reports To: Head Delivery

Please Note - This is work from office only

Role Summary

We are seeking a senior and hands-on Resource Manager to lead workforce planning and optimize resource deployment across the organization. In a dynamic IT services setting, this role is crucial to maintain a healthy 90:10 billable-to-non-billable ratio, ensure effective bench management, lateral hiring and integrate talent coming through our in-house Academy program into delivery engagements.

The ideal candidate should possess the maturity to understand business-critical priorities, combined with the agility to engage at both strategic and operational levels.

Key Responsibilities

1. Bench Management & Deployments
- Maintain a real-time view of all the team members across projects and managed services engagements categorized by billable, non-billable, and academy trainees.
- Oversee onboarding, internal movements, and project roll-offs with minimal idle time.




- Work with Delivery leads to prioritize allocation based on project urgency, skill alignment, and client requirements.

2. Billability Management
- Drive the organization toward a 90:10 billable-to-non-billable ratio.
- Identify underutilized resources and proactively redeploy or upskill them.
- Ensure accountability for non-billable resources and align them to short-term billable assignments or internal projects.

3. Academy Talent Integration
- Work closely with the Academy team to track progress of trainees and plan their deployment as they complete the training and become productive.
- Map future project demands with upcoming Academy talent readiness to ensure smooth transition to billable roles.
- Monitor and improve the conversion rate of Academy members into productive, billable resources.

4. Demand-Supply Forecasting
- Collaborate with Sales, Delivery, and Recruitment to forecast demand and align talent supply a

📌 Sr. Resource Manager (Mumbai)
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