Role & responsibilities

Provider Onboarding & Network Quality
- Ensure quality and compliance in the provider onboarding process, including documentation and operational standards.
- Maintain network hygiene by regularly auditing and monitoring provider performance.
- Drive projects to optimize network presence and ensure adequate coverage across regions.
- Daily coordination with vendors to make sure smooth functioning of RSA operations.

Service Cost Management
- Manage service costs effectively by negotiating with providers and implementing cost control measures.
- Monitor and analyse cost trends to identify opportunities for optimization.

Payment Reconciliation & Query Resolution
- Reconcile payments with providers to ensure accuracy and timely processing.
- Resolve network-related queries and implement corrective actions to prevent recurrence.

Standard Operating Procedures (SOPs) & Compliance
- Develop, implement, and monitor adherence to SOPs for network operations.
- Ensure compliance with all regulatory and organizational requirements.





Network Administration & Management
- Oversee administrative management of vendors, ensuring efficient workflow and adherence to operational standards.
- Monitor network performance and implement improvements to enhance operational efficiency.

Team Management & Collaboration
- Lead and manage the central network support team to achieve operational goals and maintain high performance.
- Collaborate with internal functions such as finance, operations, and customer service for seamless execution of tasks.

Customer Service & Escalation Management
- Address customer service escalations effectively and implement corrective actions to enhance satisfaction.
- Collaborate with the customer service team to ensure high levels of customer satisfaction.

Preferred candidate profile

Technical Expertise
- Robust technical background with exposure to automobile repair and maintenance.
- Knowledge of RSA network management and provider

📌 Network Expansion Manager (Gurugram)
🏢 Spinny
📍 Gurugram