Kiddo is a quick-growing service dedicated to delivering the best products for children within 30 minutes. The company focuses on convenience, speed, and reliability, ensuring families can access essential items quickly.

Role Description

The Customer Service Representative is a full-time role based in Noida. In this role, the representative responds to customer inquiries via phone, chat, and email, providing clear information about orders, deliveries, and products.

1. Day-to-day responsibilities include resolving issues, handling complaints professionally, tracking orders, and coordinating with delivery and operations teams to ensure prompt service.
2. The representative maintains accurate records of interactions, follows up on open cases, and contributes feedback to improve processes and overall customer experience.

This role requires consistent communication,



timely problem-solving, and a friendly, empathetic approach to every interaction.

Qualifications
- Strong customer service and customer support skills, with the ability to handle inquiries and issues efficiently.
- Experience focused on customer satisfaction and improving overall customer experience.
- Clear and professional verbal and written communication skills.
- Ability to work on-site in Noida.
- Comfort using CRM tools, ticketing systems, and basic computer applications.
- Problem-solving skills, patience, and a calm approach when dealing with escalations.
- Prior experience in e-commerce, retail, or fast-paced delivery services is beneficial.

📌 Customer Service Representative (Noida)
🏢 Kiddo
📍 Noida