NA
- ROLE PURPOSE & OBJECTIVE
- This role is responsible to follow-up with Default customer for Recovery of over-due amount as per the Allocation
- For any unresolved cases, the incumbent needs to decide on the most value added mode of follow-up; adopt different strategies for the collection at different point of time; work on having the customers being treated well during the Overdue Follow up; Motivate the customers to make On Time Repayment; Trace out the absconded default customers and initiate recovery process
- SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
- Portfolio – 350 + accounts with arrear of 70+ lacs
- NA
- KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business
- Follow up with the customers to collect the repayment from the customer
- Convince the customers to make the repayment, take PTP’s and follow up
- Update the status of the repayment to branch staff
- Update the details of the interaction with the customer in the Software
- Issue the Receipt to the customer and deposit the amount with the Cashier
- Communicate the customers about the consequences of non-payment
- Trace out of absconded default customers and initiate recovery process
- Initiate the Legal process in case of Non-Repayment based on the Document available with the organization
- Manage collection process and legal guidelines; Initiate the process of reporting full details about non-payment customers for action plan and maintain the Monthly Collection Target is met
- Ensure that the Monthly individual collection target is met
Customer
- Interact with the customers politely, Convince the customer to make the repayment
- Maintain fair collection practices while dealing with customers
- One should contact people other than the customers
📌 Officer -Micro banking Collections-Karnataka (Alappuzha)
🏢 Ujjivan Small Finance Bank
📍 Alappuzha
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