Role & responsibilities
- Build and maintain strong relationships with customers by providing exceptional after-sales service.
- Handle customer inquiries, complaints, and escalations promptly to ensure high customer satisfaction.
- Conduct follow-up calls after vehicle delivery to collect customer feedback and monitor service quality.
- Schedule periodic service reminders, maintenance campaigns, and appointment confirmations.
- Coordinate with Service Advisors and Workshop teams to ensure timely vehicle delivery and effective communication.
- Monitor customer satisfaction (CSI) scores, analyze feedback, and implement corrective actions to improve service standards.
- Promote value-added services such as Annual Maintenance Contracts (AMC), extended warranties, accessories, and service packages.
- Maintain accurate customer records in the CRM system and generate reports on customer retention, repeat business, and service campaigns.




- Resolve customer concerns professionally while ensuring compliance with dealership policies and manufacturer standards.
- Support customer engagement initiatives, loyalty programs, and marketing campaigns to increase repeat business and referrals.

Preferred candidate profile
- Graduate in any discipline
- 6-12 years of experience in an automobile dealership / workshop CRM or customer service role.
- Robust communication and interpersonal skills.
- Proficiency in CRM software and Microsoft Office.
- Ability to handle customer grievances with professionalism and empathy.
- Knowledge of dealership operations and After-sales service processes.
- Fluency in English, Hindi, and Telugu is an added advantage.

📌 Walk-in || Customer Relationship Manager (Hyderabad)
🏢 Mahavir Auto Diagnostics
📍 Hyderabad