About the Company

Jivanurja is a fast-growing naturopathy and wellness brand operating clinics across Maharashtra - currently in Pune, Pimpri, Nashik, Sambhajinagar and Thane, with 2 additional branches opening shortly. The business has grown on the strength of strong brand-building, marketing and a high-value service model.

The company is entering a faster expansion phase, with plans of scaling toward multiple locations across Maharashtra.

The Role

We are seeking an experienced operations leader to take ownership of a cluster of 4–6 branches, driving branch health, Branch Manager development, patient experience consistency, and cluster-level P&L.;

The person will operate as the single accountable owner for their cluster - coordinating with various function heads for support while owning execution on the ground. This role requires strong operational discipline, people leadership, and the ability to build repeatable branches across multiple locations.

1. Branch Health & Operational Oversight

Own overall branches health across the cluster - patient flow,



operational compliance, patient experience, team cohesion, and branch environment. Conduct regular branch visits, structured reviews with Branch Managers, and address issues before they impact revenue or patient experience.

2. Branch Manager Development

Coach, develop, and hold accountable the Branch Managers across the cluster. Run weekly 1:1s, quarterly performance reviews, and identify growth opportunities. Build a robust pipeline of branch leadership as the cluster expands.

3. Cluster-Level P&L;

Own cluster-level revenue and cost performance. Track branch-wise contribution, identify underperforming branches, and drive corrective actions. Coordinate with Sales Head on conversion trends and Finance on cost patterns, escalations to business head.

4. Escalations & Issue Resolution

Serve as the first escalation point for Branch Managers on branch-level operational matters - staff conflicts, patient complaint

📌 Area Manager (Pune)
🏢 Jivan Urja
📍 Pune