Front Desk Management
- Welcome patients with a warm and professional attitude.
- Register new patients and maintain accurate patient records.
- Schedule, reschedule, and confirm appointments.
- Manage patient flow and coordinate with physiotherapists.
- Answer phone calls, WhatsApp messages, and online enquiries promptly.
Patient Coordination
- Explain clinic services, treatment packages, and payment options.
- Follow up with patients regarding appointments and missed visits.
- Collect patient feedback and maintain high patient satisfaction.
- Coordinate with therapists regarding patient schedules.
Billing & Administration
- Generate bills and collect payments (Cash, UPI, Cards, EMI, etc.).
- Maintain daily cash and payment records.
- Prepare end-of-day reports.
- Assist in maintaining clinic documentation and filing.
Digital Communication
- Respond professionally to WhatsApp, Google, and website enquiries.
- Send appointment confirmations and reminders.
- Maintain confidentiality of patient information.
Clinic Operations
- Ensure the reception area is clean and organized.
- Monitor inventory of office supplies and inform management when replenishment is required.
- Coordinate with housekeeping and vendors when needed.
Required Qualifications
- Graduate or Diploma holder (preferred).
- Minimum 1 year of receptionist, customer service, or front desk experience (healthcare experience preferred).
- Good communication skills in English and Hindi.
- Kannada speaking ability is preferred.
- Basic computer knowledge (MS Office, Google Sheets, email).
- Comfortable using WhatsApp Business and appointment scheduling software.
Skills Required
- Excellent communication and interpersonal skills.
- Pleasant personality with a patient-first approach.
- Robust organisational and multitasking abilities.
- Attention to detail and accuracy.
- Ability to work under pressure.
- Professional appearance and positive attitude.
- Problem-solving mindset.