Key Responsibilities
- Account Growth & Revenue: Own the revenue targets for assigned accounts; identify opportunities to upsell tech solutions, fulfillment services, and value-added logistics services.
- Relationship Management: Act as a trusted consultant to CXOs and stakeholders, conducting monthly and quarterly business reviews (MBR/QBR) to align logistics performance with their business goals.
- Retention & Churn Mitigation: Proactively monitor account health and shipping volumes to identify and resolve issues before they lead to churn. Aim for a 30-40% improvement in retention.
- Escalation Handling: Serve as the single point of contact (SPOC) for complex escalations, coordinating with internal Operations, Tech, Finance, and Support teams for timely resolution (SLA/TAT management).
- Performance Analytics:



Use CRM tools and Excel to analyze data-driven insights regarding shipping costs, RTO (Return to Origin) percentages, and delivery TAT to provide actionable recommendations to clients.
- Onboarding & Solutioning: Facilitate the seamless transition of recent enterprise clients into the ecosystem, ensuring all operational SOPs are established.

Required Skills & Qualifications
- Experience: 4+ years in Account Management, Business Development, or Customer Success specifically within Logistics, 3PL, E-commerce SaaS, or Express Parcel.
- Logistics Knowledge: Deep understanding of B2B/B2C courier flows, Warehouse Management Systems (WMS), and marketplace SLAs (Amazon/Flipkart).

📌 Key Accounts Manager (Pune)
🏢 Atmos Care
📍 Pune