Company Description
Karma Group Global is an award-winning international private members club that curates extraordinary experiences across 42 luxury resorts and destinations worldwide. Members enjoy privileged access to fine-dining venues, award-winning spas, invitation-only events, and distinctive destination experiences. The brand is known for its philosophy of high-end hedonism, engaging entertainment, and relaxed barefoot luxury. Karma Group’s properties span iconic locations across Europe, Asia, the Indian Ocean, and beyond, including a growing portfolio in India. Led by its Chairman and Founder, the group is privately owned and financially stable, enabling continuous growth and investment in unique guest experiences.

Role Description
The Guest Services Associate is a full time, on-site role based at Karma Tashi in Dharamsala, focused on delivering a welcoming and memorable experience to all guests. Day-to-day responsibilities include greeting and assisting guests upon arrival, managing check-in and check-out processes, and responding promptly to guest inquiries in person,



by phone, and via email. The role involves coordinating reservations and bookings, supporting front desk operations, and liaising with other resort teams to ensure seamless service. The Guest Services Associate will handle guest feedback and service recovery with professionalism, maintain accurate records and reports, and uphold Karma Group’s standards of luxury hospitality at all times. Flexibility to work shifts, weekends, and holidays is required to support continuous guest service.

Qualifications
- Strong guest-facing experience with skills in Guest Services and Guest Service to create personalized, high-quality experiences.
- Proven Customer Service abilities, including handling inquiries, resolving issues, and maintaining a service-oriented attitude.
- Experience with Reservations, including managing bookings, room allocations, and coordination with relevant departments.
- Effective

📌 Guest Services Associate (Dharamshala)
🏢 Karma Group Global
📍 Dharamshala