20 Aug
|
Al-Masarr
|
Delhi
- Address customer inquiries and resolve complaints efficiently by actively listening and providing accurate information.
- Guide customers through product features, troubleshooting steps, and service offerings to ensure satisfaction.
- Process orders, forms, applications, and requests accurately, maintaining detailed records of all interactions.
- Identify and escalate priority issues to the appropriate internal teams, ensuring swift resolution.
Desired Candidate Profile
- High school diploma or equivalent education, with a preference for post-secondary education.
- Previous experience in a customer-facing role, ideally within a call centre environment especially within mobile data networks
- Proficiency in using CRM software and other call centre technology.
- Excellent verbal and written communication skills in English, with fluency in additional languages being a robust asset.
📌 Call Centre Operator (Delhi)
🏢 Al-Masarr
📍 Delhi