Job Description
The Senior Instructional Designer plays a key role in strengthening the capabilities of QAD s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members both new and experienced with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers.
The role encompasses end-to-end responsibility for training across four focus areas: New Hire Onboarding, Continuing Education, Recent Product Process Training, and Soft Skills Tools Enablement. It requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment.
With a global scope, the Senior Instructional Designer must tailor training approaches to different audiences while maintaining consistency in content and outcomes.
The role also involves evaluating training effectiveness and continuously improving content based on feedback, performance trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale.
1. Training Delivery:
- Conduct engaging and effective training sessions on QAD products, tools, and processes in both virtual and in-person formats.
- Tailor delivery approaches based on audience experience and learning style.
2. Content Development:
- Design and develop self-paced, digital learning content using modern instructional design principles.
- Incorporate AI tools and innovative learning methods to enhance engagement and knowledge retention.
3. LMS Administration:
- Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports.
- Ensure seamless user experience and data accuracy wit
📌 Senior Instructional Designer (Pune)
🏢 QAD
📍 Pune