Overview:

TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.

Job Title: Support Engineer I
Location: Chennai
Job Type: Contract
Duration: 8 Months
Work Type: Onsite

The Top Key Resposibilities:
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologies
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of support for one or more payment products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements




- Work with dev team for handing-off or taking over-active support issues and creating a team specific knowledge base and skill set

Leadership Principles:
- Insist on the Highest Standards
- Deliver Results
- Ownership
- Earn Trust
- Learn and Be Curious
- Bias for Action

Mandatory Requirements:
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages

Preferred skills:
- Knowledge in AWS Technologies and Artificial Intelligence
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting maintaining hardware software RAID
- Experience with REST web services, XML, JSON

Education or Certification:
- Engineering

TekWissen Group is an equal chance employer supporting workforce diversity.

Disclaimer: Th

📌 Support Engineer I (Chennai)
🏢 TEKWISSEN
📍 Chennai