Manager, Technical Success Management Your Opportunity

Are you ready to shape the future of observability by guiding a team dedicated to technical success At Recent Relic, we are looking for a Manager, Technical Success Management to lead, stabilize, and nurture a high-performing post-sales team. In this role, you will guide a dedicated team of Technical Success Managers (TSMs) to drive customer value within a consumption-based business model. You will foster high performance, support Enterprise account engagements, and build strong foundational relationships with customer teams to drive absolute confidence in our partnership. You will maximize your teams effectiveness by empowering them to succeed, delivering a significant impact to the organization while continuing to make strong individual contributions.

What Youll Do
- Drive accountability for high performance by setting clear expectations, providing equitable support, and empowering your team to identify and solve problems.
- Hire, nurture,



and mentor top talent to successfully support Enterprise accounts using collaborative tools like the Coach the Coach framework and DiSC profiles.
- Implement rigorous operational frameworks across critical value pillars, guide Mutual Action Plans (MAPs) for major accounts, and codify Winning Playbooks to enable team success.
- Act as the ultimate trusted advisor by moving beyond foundational relationships to establish strong connections with VP and C-level customer personas.
- Take ownership of maintaining continuous customer engagement by prioritizing regular interactions and in-person meetings outside of standard Customer Business Reviews (CBRs) to build absolute confidence in the partnership.
- Present Business Outcomes instead of just reporting deliveries, quantifying efficiency and revenue protection to ensure renewals become an easy yes for the CFO.
- Proactively facilitate internal "Loss Reviews" for account churn to extract objective learnings, identify systemic gaps,

📌 Manager - Technical Success (Bengaluru)
🏢 New Relic One
📍 Bengaluru