Purpose of the role

The purpose of this role is to manage and resolve SCM-related customer disputes through end-to-end analysis, stakeholder coordination, data-backed decision-making, and accurate system and financial reconciliations. The role is responsible for understanding customer requirements, identifying root causes, implementing corrective actions, maintaining process controls, and ensuring timely, accurate, and quality-focused dispute resolution while supporting process standardization and Maersk s Integrator Strategy.

You will be responsible for
- Understanding the end-to-end SCM dispute resolution process, including analysing disputes, identifying root causes, and ensuring timely closure.
- Understanding the correlation between revenue generated through Sales Orders and costs incurred through Purchase Orders within the business model.
- Analysing disputes received against allocated targets and understanding the reason and nature of each customer dispute.
- Reviewing upstream processes to gather relevant data and understand the complete history of the associated shipments.




- Evaluating dispute cases and determining whether to accept, seek clarification, or reject the case based on available information and business guidelines.
- Coordinating with Front Office, FinOps, and other relevant stakeholders to resolve disputes efficiently and with a high level of quality.
- Processing amendments in core systems for accepted disputes and ensuring accurate and timely updates.
- Managing cost checks and amendments related to dispute resolution.
- Identifying and applying corrective actions for system interface issues and conducting necessary reconciliations.
- Adhering to and sustaining established control mechanisms and standard operating procedures.
- Fulfilling ad hoc customer requirements and exceptions with a strong sense of urgency and ownership.
- Implementing recent ideas to improve and standardize processes, with a strong focus on identifying and addressing ro

📌 Specialist - LnS Disputes (Chennai)
🏢 APM Terminals
📍 Chennai