SRE Lead, Platform Reliability and Operations - NewLeaf Azure application platform

This is the role specification for a senior reliability leader who can combine SRE discipline, platform operations, and automation-first thinking across the NewLeaf Azure application estate.

Role Summary We are hiring a hands-on SRE Lead to own reliability across the full NewLeaf application platform on Azure. This role covers customer-facing websites, backend services, APIs, integrations, event-driven workflows, observability, incident management, self-healing automation, on-call operations, and operational reporting. The goal is to build a resilient operating model for the entire product ecosystem, not just the underlying cloud infrastructure.
What "Platform" Means Here
- Public and internal websites
- Backend services and APIs
- Azure-hosted application workloads
- Integrations and event processing
- Monitoring, alerting, dashboards, and reporting
- Incident response, postmortems, and reliability improvements
- Runbooks, operational standards, and self-healing automation




- On-call rotation design and engineering readiness
Primary Responsibilities
- Define the reliability strategy for the NewLeaf platform and keep it aligned with business priorities.
- Own incident detection, triage, escalation, communication, and post-incident follow-through.
- Build operational dashboards that show service health, user impact, and reliability trends.
- Design self-healing and auto-remediation workflows for recurring failure modes.
- Create and maintain runbooks, playbooks, and a living reliability rulebook.
- Design and support a sustainable on-call rotation model for engineering teams.
- Drive root-cause analysis and convert recurring issues into permanent fixes or automation.
- Partner with application, integration, and platform teams to reduce operational risk across boundaries.
Required Skill Set
- Solid SRE or platform engineering background with direct ownership of production systems.
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📌 Sr. SRE Specialist (Bengaluru)
🏢 Qualitest
📍 Bengaluru