Avaya IVR and ChatBot developer

Remote

3 Months Contract + Extendable

Job Purpose
- Primary responsibility is to handle production IVR and chatbots applications.
- Understand business requirements, new projects raised for the IVR chatbot.
- Co-ordinate with development team so that requirements are developed and delivered as per user expectation.
- Planning and ensuring smooth deployments and postproduction support.
- Ensure applications are running in health status with adequate monitoring.
- Work with stakeholders and collaborate with different teams for delivery and support of the applications.

Key Result Areas
- Ensuring IVR and chatbot applications are reliable and healthy in production.
- IVR and chatbot channels should be available 24 7 unless planned downtime activities
- Conduct regular review on infra usage (AKS/CPU/Memory/Disk etc.) both production and test environments.
- Responsible for patching (Infra and application components) and accountability.
- Automation of BAU tasks and reduce manual intervention.




- Available to support application during incident/outages and ensure resolution. Work on RCA and problem management process is followed as per Mashreq policies.
- Work on documentation pertaining to DR, day to today activities as required by management team.
- Ensure backups are scheduled as per application recovery strategyand testing the back ups.
- Adherence/updation of SOP, audit evidence gathering, infra, governance, data policies.
- Compliant to HR and organization policies.
- Work closely with business stake holders on IVR and chatbot deliveries.
- Work with vendors to upgrade/incident fixes/new solution designs for vendor-based applications/products.
- Identify system improvements and simplify the system complexity.
- Identify revenue opportunities and make constructive suggestions.
- Provide support of the IVR chatbot systems to ensure expected system availability and stability as per business criticality SLA/TAT.
- System monitoring and a

📌 Avaya IVR and ChatBot developer (Hyderabad)
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