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Senior Product Manager, Post-Purchase, On Autopilot

3+ years in product | Full time | Onsite Chennai

Brands pour billions into getting someone to click *Buy* , then hand the most emotional part of the journey (tracking, delivery, returns, recovery) to static workflows nobody optimizes. Every delivery promise, carrier choice, exchange offer, and refund claim is a decision a human makes badly, or not at all. Dollars and loyalty leak out, order after order.

We spent a decade selling tools to fix this and watched brands struggle to use them. Tools just hand the decisions back. So we re building the opposite: an AI-native engine that removes the decisions entirely. Switch it on once, and it sets the policy, automates it, and iterates it. Post-purchase, on autopilot.

We have the receipts: 100M+ packages tracked, 1,200+ carrier integrations, a decade of proprietary data, brands like Princess Polly, Lindt and MNML, and a profitable base rebuilt after an 80% carrier shock. Agentic AI just made the vision buildable.



We re hiring a Senior PM to help ship it.

What you d own

Major surfaces of the autonomous engine, across post-purchase:
- Delivery promise carrier choice : ship method and promise date set per order.
- Returns exchanges : options per customer, risky returns screened, refunds nudged to exchanges.
- Issue response : apology, coupon, or a live agent, decided case by case.
- Reviews, referrals offers : who gets asked what, on every tracking page.
- Carrier dollars : refund recovery, working purely for the merchant.

The core problem isn t building another dashboard that waits for a human. It s defining how the engine *decides and acts on its own* , and making merchants trust it enough to take their hands off the wheel. You ll also help drive the roadmap: converting the install base from tools to the engine, moving upmarket, and sequencing what gets automated next.

Where the lines are drawn

You r

📌 Purchase Audit Professional (Chennai)
🏢 LateShipment.com
📍 Chennai