Job Description

Role Overview

The Customer Success Manager (CSM) is responsible for ensuring the successful implementation, adoption, and long-term satisfaction of Stratumn customers. Acting as a trusted advisor, the CSM sits at the intersection of client stakeholders, Stratumn s Solution Engineering teams, and Product/Engineering teams.

This role requires strong communication skills, a skilled level of English, the ability to operate comfortably in a technical environment, and the capacity to translate customer needs into actionable insights for internal teams.

Key Responsibilities

1. Customer Success Relationship Management
- Build strong, long-term relationships with customer teams.
- Lead Customer Success Reviews and Steering Committees.
- Serve as the voice of the customer within Stratumn.
- Ensure customers fully understand Stratumn s capabilities and best practices.

2. Coordination with Solution Engineers
- Collaborate daily with Solution Engineers to ensure complete and accurate configuration.
- Translate customer requirements into functional specifications.




- Support the review of process configuration and participate in troubleshooting.
- Coordinate technical integration between client systems and Stratumn APIs.

3. Project Management Delivery
- Lead and coordinate implementation phases to meet project milestones.
- Explain data flows, process flows, and solution architecture to customers.
- Conduct or coordinate testing activities and ensure resolution of issues.
- Document project scope, customer requirements, and Customer Success plans.

4. Post-Implementation Success
- Support customers during transition to production.
- Promote best practices and identify opportunities for increased adoption.
- Monitor solution usage and drive continuous improvement.

5. Internal Collaboration Continuous Improvement
- Work closely with Product teams to communicate customer needs and propose improvements.
- Share best practices with internal teams and partne

📌 Customer Success Manager Stratumn (Mumbai)
🏢 Sia Partners
📍 Mumbai