- Responsibilities: Conduct detailed Pre Post bind call audits on UK Retail Contact Center calling Agents. This is to ensure Gallagher Business Conduct is compliant with regulatory requirements, internal policies, and industry standards. Verify the accuracy, disclosures, completeness, and consistency of documentation, including client documentation, policies, endorsements, and correspondence. Identify and document discrepancies, errors, or non-compliance issues, and recommend corrective actions. Collaborate with teams to identify root causes of quality issues and drive process improvements. Prepare QA reports, highlighting findings, trends, and actionable recommendations. Present insights to stakeholders and leadership to support informed decision-making. Collaborating with on-shore operations teams, account executives, brokers, and other stakeholders to address audit and QA findings.

Qualifications: Education: Bachelor Master Work Experience:



Graduate with minimum 4 to 5 years of experience in an Insurance domain Call Audit Experience in PC Policy Issuance/Underwriting would be preferred Insurance certification good to have Transition/onboarding of service - good to have Onshore travel experience positive to have Licenses/Certificates: Insurance Certification will be the additional advantage

Desired Skills and Competencies Insurance domain knowledge Logical thinking and decision making Strong attention to detail and analytical skills. Strong written and verbal communication skills. Ability to work independently and collaboratively in a fast-paced environment. Knowledge of insurance brokerage operations Specialty insurance. Problem-solving mindset with a focus on process improvement and innovation. Ownership and Accountability

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📌 Senior Analyst (Pune)
🏢 Artex Risk Solutions
📍 Pune