Description

Customer Support Representative

Pune India

Position overview:

Friendly, patient and empathetic Customer Support Representative, to provide best-in-class service to our customers in a multi-location global distribution environment. Outstanding collaboration with other members of sales, supply chain and operations support teams is critical to achieving objectives.

Principal Activities:
- Maintain solid customer relationships;
- Meet and/or exceed service expectations and initiatives of the business;
- Partner with supply chain to address urgent customer needs;
- Adhere and perform to the customer service representative key performance indicator;
- Adhere to and embrace the THREAD values of Optimas;
- Adhere to and embrace the Customer Service best practice disciplines;
- Demonstrating proficiency in delivering the Optimas total value proposition to the customer and at all levels inside the customer;
- Ensure customer satisfaction and all sales are profitable and in line with or better than budgeted expectations
- Developing,



engaging and maintaining cross functional teamwork and driving communication between Optimas support teams;
- Closely manage and update your TLR Open Order Book.

Key responsibilities:
- Continuous communication with customer via phone and email: order requests, order changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues.
- Responsible for all system transactions to service customer: entering orders, expediting orders, tracking order status, managing returns, maintaining customer data integrity, and resolving invoice discrepancies.
- Generating sales leads by suggesting information about other products and services Manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base.
- Provide Assistance and Support to the Sales Organization Team as assigned.
- Communicate effe

📌 Customer Service Representative (Pune)
🏢 Optima Solutions
📍 Pune