Job Summary:

We are seeking a Product Support Operations Representative (PSOR) to join our India team based in Bangalore.

In this role, you will work closely with Cat dealers across India to deliver Differentiated Dealer Capabilities, drive process improvement, lead strategic project and execute Product Support (Parts and Service) Operations related strategies to solve our customers toughest challenges.

What You Will Do:
- Lead and deliver Differentiated Dealer Capabilities (both fundamental and industry-specific) to strengthen dealer performance in India.
- Drive key initiatives and workstreams, including Services Commitment implementation, ensuring effective delivery of critical enablers.
- Identify, prioritize, and implement service operations improvements to enhance efficiency, quality, and customer satisfaction.
- Collaborate closely with dealers, customers, and internal Caterpillar teams to analyze challenges and develop practical, value-driven solutions.
- Support dealer business planning and performance improvement, including recommendations on facilities, tooling,



and systems to improve operational effectiveness.
- Act as a trusted advisor to dealers by strengthening organizational and workforce capabilities, including identifying skill gaps and supporting development plans, such as enhancing technician capability and capacity.
- Contribute to initiatives that improve dealer effectiveness, safety standards, process efficiency, segment growth, and warranty performance.
- Support the launch and adoption of current products, parts, and service solutions, including customer service agreements (CVA).
- Stay informed of industry trends, digital technologies, and market developments, and apply relevant insights to enhance dealer and customer outcomes.

What You Have:
- Customer Service Orientation - Demonstrates a strong customer-first mindset, with a commitment to delivering high-quality service and building long-term, trust-based relationships with dealers and cu

📌 Product Support Operations Representative (Bengaluru)
🏢 Caterpillar
📍 Bengaluru