Purpose of the role

To deliver seamless end-to-end customer experience by managing bookings, coordination, and customer interactions within the Maersk environment, ensuring accurate execution of services, effective issue resolution, and high customer satisfaction throughout the shipment lifecycle.
- Manage customer interactions across channels including handling queries, cases, and service requests
- Create and manage bookings, ensure accurate rate checks, billing, and documentation
- Coordinate transportation arrangements and support end-to-end shipment execution
- Drive customer onboarding, relationship management, and service excellence
- Handle contract-related activities and resolve disputes in a timely manner
- Ensure clear and professional communication with customers and stakeholders




- Support administrative and operational tasks to enable smooth day-to-day processes
- Follow standardized processes while exercising judgment to resolve routine issues and escalate complex cases when required

Qualifications

Graduate of any bachelors degree.

Fluent in English with valuable communication skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Logistics Customer Experience (Chennai)
🏢 APM Terminals
📍 Chennai